Frequently Asked Questions

Table Of Contents

  • Does AirVerter ship outside the United States?

  • When will I receive my order?

  • How much is shipping?

  • Can I pay by check?

  • Does your site use cookies?

  • Do you have a storefront we can visit?

  • Where can I purchase AirVerter Products

  • What is the warranty on AirVerter products?

  • Where can I get specific answers regarding a spray gun?

  • Can I order by telephone?

  • Which is better HLVP (high volume low pressure or conventional spray guns?

  • What is HLVP?

  • What is Transfer Efficiency?

  • How big does my compressor have to be?

  • What size tip should I use? 

Does AirVerter ship outside the United States?

Yes. Customers are responsible for all customs fees and duties. We will only put the actual value of the items on shipping forms.

 

When will I receive my order?

Standard shipping is UPS ground from our Maryland factory. We also ship USPS to APO and FPO addresses. Generally UPS ground shipments arrive on the West Coast within 5 to 7 business days and to other points within the continental US in shorter periods. We can also ship UPS thee-day, two day, and overnight.

 

 

How Much is shipping?

Shipping is our actual cost (we do not charge for" handling"). While this works out great for spray guns and larger items, cleaning brushes, and other small items are expensive to ship alone. Please note our minimum purchase per shipping address for both our military and commercial customers in $25.00.

 

 

Can I pay by check?

Yes you can, however a credit card is faster. We do not ship "check" orders until we have verified fund. This can delay shipment of order for up to two weeks.

 

 

Do you have a storefront we can visit?

We do not have a storefront at our plant but you are welcome to stop by and we will be happy to help you. Virtually all our customers purchase via telephone, fax, or the internet- we sell all our equipment factory- direct.

 

 

Where can I purchase AirVerter products?

We only sell factory-direct. We do not use distributors. Military customers a can also purchase online via DSCC.

 

What is the warranty on AirVerter products?

AirVerter generally provides warranties on all of its products, However, please consult the User Manuals poster else where on this site for the specific warranty information on the product you are purchasing. AirVerter warrants to the Purchaser that the (AirVerter Product) is free from defects in material or workmanship under normal use and service for a period of twelve (12) months from the date of purchase. Should any failure appear during this period, Smith Eastern shall, if given prompt written notice by the Purchaser, correct such nonconformity. by repair or replacement of the the nonconforming part, F.O.B. Smith Eastern's Repair facility. Repair parts are warranted for only ninety (90) days from the date of shipment, but repairs or replacements to original equipment shall not renew or extend the warranty period of such equipment. Equipment and parts furnished but Smith Easter but manufactured by others shall be limited to the warranty offered by the manufacturer thereof.

Smith Eastern reserves the right to limit this warranty in cases of misuse or abuse. Any modifications to spray guns or recommended procedures to spray guns or recommended procedures will void the warranty. 

The foregoing warranty is exclusive and in lieu of other warranties in cases of quality of performance, expressed, implied or statutory, including and warranties of merchantability or of fitness for a particular purpose.

 

Where can I get specific answers regarding a spray gun?

There are brief descriptions of all our products on this website. For technical questions please call or email us. 

 

 

Can I order by telephone?

Yes, you may by telephone, fax, or e-mail your order. If you would like to speak with someone regarding an order, please call us 800-937-4857 during normal business hours, Monday through Friday 9am- 5pm Eastern Standard Time (EST). Email us at info@airverter.com and we will respond in a timely manner. If you have a technical question please contact us and we will be happy to help.

Which is better, HLVP (high pressure, low pressure) or conventional spray guns?

HLVP spray guns put more material on the work and less on the air as "over spray" which results in less material being used. Simply put HLVP is less expensive to use and more environmentally friendly. Moreover many new environmental laws require the use HVLP guns there by eliminating the choice. Please consult the laws and regulations in your state, county, and/or city and purchase he correct spray gun for your intended application. See about HVLP and About Over spray.

What is HVLP?

High- Volume- Low Pressure in an atomizing process that uses compressed air at pressures ranging from 1- 10 PSI as measured at the spray gun air cap.

What is Transfer Efficiency?

Transfer Efficiency  is the portion of the atomized material that is actually deposited on the work piece. For instance in the transfer efficiency on a specific spray gun is 75%, it means that 75% on the material in applied to the work. The remainder in commonly referred to as over spray or waste.

How big does my compressor have to be?

Typically, you will need a 3-HP compressor that operates at 50 PSI and 19.4 CFM to properly supply air to a HLVP spray gun. We know of customers with 5-HP compressors that are not able to get enough free air (CMF) to operate their HLVP guns, but this is rare. Since CFM is compressor specific,  you will need to refer to yout compressors specifications to determine if you have enough air. An old rule of thumb is 4 CFM per HP, but this rule is not always accurate. Unfortunately we do not maintain information regarding compressor output. Please consult your owners manual or your compressor manufacturer.

 

What size tip should I use?

This is a difficult question to answer without knowing the exact material, temperature, and conditions you're working in. Below you will find a guide with different tip sizes. Please be advised that this is only a guide and you should try a needle/ nozzle size above or below the recommended size to be sure you will obtain the best results.

Customer Service

Contact Us

10630 Riggs Hill Road, Suite S

Jessup, Maryland 20794-9425 USA

T: 301.497.7600

T: 1.800.937.4857

E: info@airverter.com

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Veteran Owned Small Business (VOSB)

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